Episode 10

On The Spot Featuring Meg Gilbert Crofton, Former President of Walt Disney Resorts


October 11th, 2018

29 mins 38 secs

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Special Guest

About this Episode

Prior to her On The Spot podcast debut, Meg Gilbert Crofton carried all of the responsibility that comes with being the first female president of Walt Disney Resort. She shares with us all of the trials and triumphs during her tenure with Walt Disney that make the magic happen in the happiest place on Earth!
Most recently with Disney’s Parks and Resorts Division, she became one of three COOs charged with driving smooth operations of the Parks and Resorts business segment. Her direct responsibilities were for the Walt Disney World Resort, Disneyland Resort and Disneyland Paris. This involved overseeing a workforce of more than 100,000 cast members at three sites with direct accountability for eight theme parks, 31 hotels and large-scale retail, dining and entertainment properties. In total, this represented a significant share of the total revenue for the entire business segment. In addition to domestic and international operations, she had responsibility for the global lines of business that supported the entire parks and resorts division which included expertise in food and beverage, merchandise, hotel and park operations, entertainment, industrial engineering, safety, security, and facilities asset management.
During her tenure, the company undertook massive cultural change, which entailed leveraging best practices, enabling international expansion and developing talent worldwide. This included driving a seismic cultural and organizational shift from operating as independent sites for decades to becoming a truly global organization. Another major change effort was the integration of the physical and digital experiences, first implemented at The Walt Disney World Resort. Upon her retirement, she received the highest honor Disney bestows: a dedicated window on Main Street, U.S.A. in the Magic Kingdom Park at Walt Disney World Resort celebrating her legacy of mentoring and leadership development.

ICYMI: Make sure to check out Meg Crofton's On The Dot #WomanToWatch feature on our website OnTheDotWoman.com and on our daily newsletter and podcast Four Minutes With On The Dot!


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